TroubleShooting & FAQs

Learn how Stock levels are computed in inventory.

How are Stock levels in inventory computed?

Learn how to remove a product from showing in the checkout process without deleting it by using the publish toggle.

What is the Publish functionality on Product Items?

Learn to add special lab instructions to an order after you have checked out completely. This is useful when you need to provide the lab with extra notes for lens production.

Adding or editing lab special instructions after checkout completed

This guide will show you how to print labels for one or multiple products.

How to Print Product Labels

Apply a price reduction to an item within an existing order. Modify an order to add a discount to a specific item, updating its final price.

Edit or add a discount on an existing order

Apply balance lens inside the spectacle Rx

How to create a balance lens

Add a short description of what it’s about.

How can we help?