Introduction
Need to swap the frame on an order that has already been sold? You don't have to rebuild the whole Rx order — SpexMan lets you replace just the frame while keeping the lenses, prescription, and pricing intact.
Grab the new frame's SKU / UPC before you start (Step 1) — you'll paste it into the frame swap.
Step 1 - Copy the New Frame's SKU
Open Inventory › Frames, search for the frame you're switching to, and copy its SKU / UPC.
Step 2 - Open the Order and Click Edit
Go to the customer's Rx order and click Edit in the top toolbar.
Step 3 - Click the Change-Frame Icon
In the product list, find the frame line and click the green change-frame (swap) icon on the right.
Step 4 - Enter the New Frame
In the Change Frame box, paste the SKU (or type the model name) and click Confirm. The old frame is replaced with your new choice.
Step 5 - Save
Click Save to lock in the change.
Done
The new frame now appears on the order. If the order has already gone to the lab, reprint the Lab ticket so production has the updated frame.
